Sample Management Module

When The Survey System is combined with Interview Stations and the Sample Management Module, you have a sophisticated CATI (Computer Aided Telephone Interviewing) system which rivals other systems costing much more.


Control of who is phoned:
You can import a list of phone numbers plus names and other information about your respondents. The Survey System presents telephone numbers to your interviewers for manual dialling or automatic dialling through a modem or ISDN connection. This module:

  • Registers the time and date of a call
  • Chooses random phone numbers from a list
  • Schedules calls by time zones
  • Presents all necessary information to interviewers - phone number, name and address and saves this information in a data set
  • Identifies the interviewer in the data set
  • Registers the result of every call, e.g. complete, schedule call back, busy, language problems, etc. In total there are 40 different result codes.
  • Handles call back agreements and reminds the interviewer about them
  • Provides statistics on the status of the data collection
  • Allows data to be viewed while interviewing is in progress

The Sample Management Module can automatically enforce quotas, based on pre-existing information or questions in the interview. This enables you to reach “difficult” respondent groups.

The Sample Management Module provides all interviewer administration:

  • Working hours (log on - log off)
  • Effective working hours (real interview time)
  • Success rate and bias
  • Specialist interviewers: Routing specific interviews to specific interviewers (e.g. difficult questionnaires, difficult respondents, language problems, etc.)

The Survey System handles an unlimited number of interviewers.

Security:
Data collected by different interviewers is saved directly to a joint server, so there is no risk of losing it.

Price is £ 2,250 excl. VAT

The Sample Management Module works with the Professional and Enterprise Editions of The Survey System.